12 Customer Service Quotes to Inspire You in 2013


I met with this company, Parature (www.parature.com) today. We are considering using their customer feedback tools. They are very impressive! I thought I would share these great quotes as found on their site.

by Tricia Morris

If your resolution is to deliver better customer service as an individual, team or an entire organization, here are 12 customer service quotes to inspire you on a monthly basis during 2013:

January: “The goal as a company is to have customer service that is not just the best, but legendary.” – Sam Walton, WalMart Founder

February: “The customer’s perception is your reality.” – Kate Zabriskie, Author of Customer Service

March: “The longer you wait, the harder it is to provide outstanding customer service.” – William H. Davidow

April: “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” – Stew Leonard

May: “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” – Jeff Bezos, CEO, Amazon.com

June: “It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.” – Doug Smith

July: “One of the deep secrets of life is that all that is really worth doing is what we do for others.” – Lewis Carroll

August: “Always give people more than what they expect to get.” – Nelson Boswell

September: “Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards

October: “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker

November: “Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney

December: “When the customer comes first, the customer will last.” – Robert Half


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