A decade ago, I was walking through Union Square in New York. The farmer’s market was on, and the place was jammed with early adopters. Fortunately, I was wearing a Google shirt, a rarity at the time, a gift from a gig I had done for them.
Across the way, a woman shouted, “Google! Do you work for Google? I love Google! Google is my best friend…” as she waltzed through the crowd toward me.
How many brands get a reaction like that?
Let me posit for a moment that most people aren’t capable of loving a brand, not if we define love as a timeless, permanent state of emotion, connection and devotion. I do think, though, that people have crushes on brands all the time. And a crush can get a brand really far.
The first element of a crush is magic. When a product or service does something so unexpected, so inexplicable that we are in awe of what just happened, it feels magical. It might be the mystery of how a 1969 air-cooled Porsche made someone feel when being driven for the first (or hundredth) time. Or, more recently, it might be the surge that comes from connections found, the sort that Facebook used to deliver to new users all the time.
Read the rest here: http://sethgodin.typepad.com/seths_blog/2013/08/magic-generosity-the-brand-crush.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29