I’m not suggesting that you can’t be demanding. I’m not even remotely suggesting that you shouldn’t have knock down, drag out productive disagreements. And, I’m not intimating that you should be a softie, a cupcake, a cream puff, or that you should let anyone walk all over you (ever).
But there is a difference between being resolute and demanding, and just being mean, unpleasant, foul, or abusive.
Here’s a couple observations I’ve made recently.
People Know You Care About Them
Where managers and leaders are mean, foul, or bully their people, they have the kind of serious cultural issues that prevent results. Where managers and leaders are nice to their people, they produce better results, they have higher engagement, and they have lower turnover.
This doesn’t mean that nice managers and leaders are not demanding; they are. But it’s the manner in which they are demanding that makes the difference.
They are pleasant, supportive, and they have the “servant leader” mindset.
If people believe you care about them, they tend to work differently. Think back over your experiences. You’ve never seen a great leader treat people at lower levels of the organizational chart poorly.
Read the rest here: http://thesalesblog.com/blog/2013/11/03/on-the-power-of-being-nice/