Who Else Needs to Know This? by Jim Johnson

We’re all busy, right?  Our teams are plugging away.  We have presentations to prepare for, reports to complete, coaching to do, vendors to connect with, meetings to attend.

And every day, our teams discover new information.  Every day, our teams answer the same questions that come from other team members or even our customers.  How do our teams deal with this?

If they are like most teams, they probably keep it to themselves.  But there is a better way.

“Who else needs to know this?”  Encourage your team to stop, think, then collaborate and share information they know or learn.

  • A customer misunderstanding is probably valuable information for your Marketing team to know.  It could improve your company’s website or initiate a new blog post.
  • Information hoarding results in inconsistency across the company where team members could be giving out different answers to common questions.
  • “We’ve always done it that way” can stand in the way of progress and performance.

Encourage your teams to ask this key question and then act on it.  When the team knows more, the team becomes more efficient, effective, and meaningful. Your customers will benefit.  Your vendors will benefit.  Your bottom line will be positively impacted.

who else needs to know this

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