A Culture of Leaders by Jim Johnson

I shared the following with my team…

leadership not a title

Is being a leader determined by a title? Or is it something more?

We have different job position “bands” here (5 in all). Are there only leaders in bands 4 and 5?

Is our CEO a leader only because of that title where a full-time rep isn’t because they are “only” a band 1 or 2?

A Culture of Leaders

It is my opinion that each of us should lead regardless of the position we hold or job grade we have. What is this kind of leadership?

It’s not:

  • Bossing people around
  • Hording information (“I know something you don’t know”)
  • Patronizing others when they seek out your help
  • A title

A culture of leaders is demonstrated by:

  • Competence – master your role and apply all that you learn
  • Credibility – be trustworthy to the member/customer and staff member
  • Reliability – excel in your current role and be consistent
  • Communication – clearly share information verbally and in writing
  • Responsiveness – resolve issues presented to you in a timely manner
  • Accessibility – be approachable
  • Courtesy – be respectful, professional, and personalize your interactions
  • Understanding – act in the best interest of the member. Listen and act.
  • Security – demonstrate confidence that the members’ information is secure


It’s your job and it’s my job to LEAD. Don’t wait for someone else. 




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A Question to Ask Today

Today you may be working on a new project or process. You may come across an article or a website that you found helpful. You may learn something about your company that you did not know before. You might be introduced to somebody you’ve never met before.

Everyday we are exposed to new information and new ideas. Do you keep that information to yourself? Try asking yourself this question today:

Who else needs to know this?

Share what you’re learning. Share what you’ve been exposed to. Spread the knowledge to others.

What happens when you ask this question?

You’ll make people around you better, more effective, and you will expand your influence even more. You even have an opportunity to learn more about the people and processes around you.  Great conversations can happen. 

Leadership influence is intentional. And asking these kinds of questions make your leadership more impacting.

Ask for the Commitment by Jim Johnson

I do a lot of coaching and work with coaches on their coaching.  Over the years, I’ve heard from coaches where they have team players that “do get it”.  Through many coaching sessions, the team player continues to remain where they are, not improving.  At times, this static-ness becomes a detriment to the team.

In a conversation with one of these coaches who had one of these team players, I asked, “Who does most of the talking during your coaching sessions?”

“I do,” the coach quickly responded.

“And you continue to see the same results from this team member?”  I ask.

“Yes, and I’m frustrated!”

“Then talk less,” I say, “it’s time you ask them for a commitment to change.”

This launched us into a good conversation about the coach’s focus – it had been all about what the coach wanted to happen.  The team member only had to sit and listen.  The team member “had to have skin in the game.”  They just had to endure a coaching session, and then it was back to the same behaviors.

There was no commitment coming from the team member.  None.

So the coach and agreed upon these next steps:

  • At the next coaching session, the coach would approach the same topic but this time ask the team member for their commitment to the process.
  • The coach would ask something such as:  “What things do you need to do more of or less of to bring about the change needed in your performance and to improve your relationships with your coworkers?”
  • The coach then needed to be quiet and expect answers from the team member. Ask more follow up questions and listen.
  • The coaching session would be documented and followed-up on.
  • The coach would take time in between coaching sessions to be around the team even more to observe and listen.
  • Feedback would be provided at future coaching sessions.
  • The team member’s commitment would be reviewed and evaluated in future sessions.

This plan was implemented.  It worked.  The coach remained consistent.  The team member complied and improved.  But she eventually left the company.  Why?

Expectations were backed up with accountability – the team member didn’t want this kind of accountability over the long-haul.  She knew (in my opinion) that she would not keep up her end of the commitment.  So she left.  And that was ok.

The coach’s team is now performing well together.  Their results have improved.  Their reputation has improved among their peers.

Leader, do not be afraid to ask for a commitment from your team.  Back up your expectations with accountability.  Be consistent in your coaching, documentation, and follow-up.  Your team can and will improve!


Amazon Echo Technology: how will Alexa change our lives?

My family gave me an Echo Dot for Father’s Day.  So far, we love it.  Music at command. My son uses it to check the weather forecast before a baseball practice/game.  My wife uses it to start up a grocery list and check her calendar.  I use to to remind me to take my daughter to dance practice.  And the options seem to be endless.

So how you think this technology will change our lives in the future?  Banking – quickly check your account balances; make transfers, etc.? It is already in the works!  What will our kids expect out of technology because of this type of technology – will Alexa be the new comparison for other technologies?


A friend told me the other day that it won’t be long before our vehicles are equipped with such technology.

Are you excited about this innovation?  Scared?

How to Stay Motivated Even Though You Can’t See Yourself Moving Forward by Denise Hill

As humans, we are hardwired to seek and engage in activities that provide us instant gratification.

We operate on what psychologists call the ‘pleasure principle’.1 The pleasure principle is the primary force that compels human beings to seek immediate satisfaction of their needs, wants, and urges. Pursuing long-term goals is particularly difficult because it provides no immediate reward. It places us in a posture of waiting. When gratification is significantly delayed–which is directly opposed to human nature–motivation wanes and effort decreases. In order to win, you must work hard, sacrifice and more importantly–wait.

Understanding and coping with the inevitable motivational slump that accompanies most substantial achievements is critical to sticking with the process and achieving your goals. According to the University of Scranton, a whopping 92% of people do not fulfill their New Year’s Resolution.2 There are a variety of reasons we don’t stick with the quest to reach our goals but the common thread underlying why we quit is simply the lack of motivation. Staying motivated is the key to keep you on the path to accomplishing your goal–especially when your progress slows or stalls.

Pursuing a long-term goal is a counter-intuitive endeavor that is directly opposed to our human instincts.

Instead of fighting this process head-on, it’s better to adjust the process to flow in tandem with our urges and natural inclinations. How, you ask?

It’s actually pretty easy. Below are three simple ways that can help keep you motivated and engaged while pursuing your long-term goals:

1. Always celebrate small wins, no matter how small they are.

Celebrating small wins helps you create your own system of instant gratification. Your brain needs to win. And it needs to win often. The book, The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work3 proves how powerful celebrating small victories can be. Authors, Theresa Amabile and Steve Kramer of the Harvard Business Review conducted a study of 238 employees from seven different companies. The study measured the impact that acknowledging small victories has on long-term and sustained success.

These researchers made a significant discovery. They found that tracking and recognizing efforts of small, daily achievements enhanced workers motivation, increased positive emotions and favorable perceptions of the organization, of their work, and their colleagues. Psychologists have found that any accomplishment–no matter how small–activates the reward circuitry of our brains. When this pathway is opened, key chemicals are released giving us a feeling of achievement and pride.

2. Track your progress, and review every milestone.

Read the rest of this article here:  How to Stay Motivated Even Though You Can’t See Yourself Moving Forward