I am re-reading a great book by Dr. Kathryn D. Cramer and Hank Wasiak.  The book is Change the Way You See Everything.  I’m in the section that talks about creating positive interactions/ relationships with others.  Here is something that should make us all think:

“Research confirms that the tone you set (positive or negative) in the first seven seconds of any interaction determines the predominant tone for the remainder of the interaction.  Start well, and you are more likely to end well – even in the face of challenging or disturbing interactions.”