This morning, I started reading a new book, Soundtracks by Jon Acuff. I have been studying how the brain works and how we act/react according to how we think. This book will be providing more insights into that area.
One quote caught my eye today.
“I imagine that everyone I work with is a business partner that I’m trying to help grow. I have 350 partners.”
Every day whether in person or working remotely, we interact with coworkers. Most of the time, these interactions go smoothly. Other times…not so much.
Acuff is pointing out in his book that our brains work off of existing “recordings”, thoughts that we believe (whether they are true or not) and then we act on them. Soundtracks is about replacing old “recordings” with new ones. Doing this brings meaning back to our encounters. It inspires us to move forward looking at life with a fresh perspective.
So today, as you log on in your home office or as you enter your office building (maybe for the first time in a year!), imagine that everyone you work with is a business partner that you are trying to help grow. If you get asked the same question multiple times a day, there is an opportunity to help your business partners grow. If you get caught up in an email string that takes a harsh turn, don’t respond with another email. Pick up the phone. Send out a Skype/Zoom invite. Walk to their desk if you are both onsite. And talk. Listen. Ask questions. Find ways to help them (and you) grow.
Break out of old patterns. Change the “recordings” of old soundtracks and replace them with better ones. You can do this. You can rewire your thinking. It is possible.
Kim Harrison writes: “Appreciation is a fundamental human need. Employees respond to appreciation expressed through recognition of their good work because it confirms their work is valued by others. When employees and their work are valued, their satisfaction and productivity rises, and they are motivated to maintain or improve their good work. Gallup studies show employee recognition is the key factor influencing employee engagement, and therefore organizational performance.”
When was the last time you took the time to write a note or email of appreciation to a team member of yours? Or even shared this with them face-to-face (or via Skype/Zoom)?
For some leaders, this is difficult. Hopefully, the old-school thought patterns are fading away (i.e. “You get a paycheck – there’s your appreciation from me!”). Maybe some leaders are afraid that if they give this affirmation to an employee, that employee will no longer work hard to be successful for the company (this was actually said to me years ago). And then, some leaders have never had this modeled in their own lives.
But as leaders, it is critically important that we exercise this appreciation muscle with our team members. Here is what I have found to be impactful.
- Make it specific. Appreciate them and tell them why. What brought this on from you (especially if this is new for you)? Tell them what they did that caused this appreciation.
- Make it personal. Recognize the individual’s work. Don’t dilute it by being vague. If you would like more of what you are seeing in them, fan the specific flame in your appreciation. You will see that they will will be inspired to do more, be more (see above quote).
- Make it timely. Catch someone doing the right thing and let them know soon. It does not take long to write a specific, personal appreciation note/email. They will connect the dot from what they did that is bringing on this appreciation and your encouragement. Weeks or months later will not work. Appreciate now or very soon.
Are you looking for a new way to connect with others?
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