Brainstorming & a Shock Test

In a little over an hour, my leadership team and I will gather in a room to start a brainstorming session.  We’re going to talk about how we can become better/do better.  But instead of talking about ethereal topics, we’re going to put a timeline on our path to improvement.  We’re going to get specific on how we plan to improve.  We’re going to own our journey and our results.

MS Leadership TeamLast week, we all attended the Global Leadership Summit (#gls17, #fwgls) here in Fort Wayne, Indiana.  We were exposed to a lot of great content.  It’s time to put that content to work for us.  Today’s brainstorming session will kick-off this process.

Shock Test?  Yes.  We’re going to discuss what we would do/be differently when a deadline is applied to something we are expected to provide every day.  More on this later…

Today is about being intentional, creative, and influential.

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It’s about leadership.

Global Leadership Summit – Day 2 Highlights

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Here are some of my notes from Day 2 of the Global Leadership Summit (#gls17) from this past Friday.  I attended the remote site in Fort Wayne, Indiana (the largest remote site in the world).

lazloLazlo Bock (former VP of People Operations at Google)

“Often there is a gap between the values leaders talk about and the values they live.”

“Find the best people, grow them fast, and retain them.”

“The experience of our work should have purpose. Give work meaning.  Have a mission that matters.”  Lazlo cited a survey that found:

  • 30% of employees feel their work has meaning
  • 30% of employees need to work solely for the paycheck they get
  • 30% of employees feel work is kind of fun
  • 10%  (he didn’t mention them – they’re probably outside on a break….)

“We must remind our teams of our mission all the time.  It’s not a one-and-done thing.”  How?  Lazlo said that the best way to get our mission into our team members’ heads and hearts is through story-telling.  But not just any stories – LIFE-CHANGING stories.  These kinds of stories make a personal connection with our mission (I bet this work with our customers, too).

The Meaning of our Mission Matters.  Here’s a way to uncover how we are connecting our mission to the people who carry it out as well as to our customers:

  • Ask:  “Why do I do what I do?”…everyday.
  • Ask others why they do what they do.
  • Have customers share their stories.  Make it easy for them to do this.
  • Repeat this process often

“Instead of giving quick answers to a team member’s inquiry on your opinion on an issues, ask them first: “What do you think?”

“Hire people better than I am.”

julie funt

Julie Funt – CEO, WhiteSpace at Work

“When talented people are too overloaded/busy, work suffers. We tolerate overload.”

White Space – that strategic pause taken between activities to reflect and think.  Great leaders use white space.  It can take the form of a personal retreat to an hour break to minutes.”

What White Space is not:

  • meditation
  • mind-wandering
  • mindfulness

“White Space is the permission to think the unthought thought.”

“We must ‘de-crap-i-fy our workflows.”

“Lollipop of Mediocrity – lick it once, and you’ll suck forever.”  Brian Wilson

Mental Filters to help simplify our lives using White Space:

  • Is there anything I can let go of?
  • When is good enough good enough?
  • What do I truly need to know about this?

Use this codes in dealing with emails (a major factor to overload):

  • NYR – Need Your Response
  • NYRT – Need Your Response Today
  • NYRQ – Need Your Response Quickly
  • NYR-NBD – Need Your Response Next Business Day

marcus buckinghamMarcus Buckingham – Author and Founding of the Marcus Buckingham Company

“You learn nothing about success by studying your failures.”

“At work, we need more BEST teams.”

When it comes to performance reviews, one size does not fit all.  One size fits one.  This is how we need to view performance reviews.”

In writing a performance review, these are key goals:

  • Give your team member a chance to use their strengths.  Encourage this!
  • Help them clearly understand what is expected of them.  They want to know this!

As leaders/managers of people, practice frequently (weekly) “Strength-Based Check-Ins” about “near-term” future work.  This is done in a brief 1-on-1.  Ask:

  • What are your priorities this week?
  • How can I help?

Do not give feedback in these brief 1-on-1 meetings.  People want “coaching attention”.

Asking great questions will help them get better!”

 

 

Ask for the Commitment by Jim Johnson

I do a lot of coaching and work with coaches on their coaching.  Over the years, I’ve heard from coaches where they have team players that “do get it”.  Through many coaching sessions, the team player continues to remain where they are, not improving.  At times, this static-ness becomes a detriment to the team.

In a conversation with one of these coaches who had one of these team players, I asked, “Who does most of the talking during your coaching sessions?”

“I do,” the coach quickly responded.

“And you continue to see the same results from this team member?”  I ask.

“Yes, and I’m frustrated!”

“Then talk less,” I say, “it’s time you ask them for a commitment to change.”

This launched us into a good conversation about the coach’s focus – it had been all about what the coach wanted to happen.  The team member only had to sit and listen.  The team member “had to have skin in the game.”  They just had to endure a coaching session, and then it was back to the same behaviors.

There was no commitment coming from the team member.  None.

So the coach and agreed upon these next steps:

  • At the next coaching session, the coach would approach the same topic but this time ask the team member for their commitment to the process.
  • The coach would ask something such as:  “What things do you need to do more of or less of to bring about the change needed in your performance and to improve your relationships with your coworkers?”
  • The coach then needed to be quiet and expect answers from the team member. Ask more follow up questions and listen.
  • The coaching session would be documented and followed-up on.
  • The coach would take time in between coaching sessions to be around the team even more to observe and listen.
  • Feedback would be provided at future coaching sessions.
  • The team member’s commitment would be reviewed and evaluated in future sessions.

This plan was implemented.  It worked.  The coach remained consistent.  The team member complied and improved.  But she eventually left the company.  Why?

Expectations were backed up with accountability – the team member didn’t want this kind of accountability over the long-haul.  She knew (in my opinion) that she would not keep up her end of the commitment.  So she left.  And that was ok.

The coach’s team is now performing well together.  Their results have improved.  Their reputation has improved among their peers.

Leader, do not be afraid to ask for a commitment from your team.  Back up your expectations with accountability.  Be consistent in your coaching, documentation, and follow-up.  Your team can and will improve!

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Global Leadership Summit Deadline!

GLS

Tuesday, June 27 is the last day to get the “early bird” discount (only $199) to attend this year’s Global Leadership Summit (#GLS).

Why attend GLS?

  • You will hear from world-class leaders on a wide variety of topics in just 2 days!
  • GLS is a great team-building/learning opportunity.
  • There are remote locations across the globe that allows you to be a part of this Summit without having the cost of flights, hotels, etc.

Follow the link below to register today!  Use this referral code to let them know  you heard about GLS from Go, Leader, Grow!

Referral Code:  17FrndER-3659

Website to register:  GLS17

 

W.A.I.T Why Am I Talking? – A Better Meeting Guide by Alan O’Rourke

We have all been at those meetings. The ones where people talk for the hell of it and without thinking. Before you know it the meeting is over and nothing is decided, much less discussed.

Less is definitely more when it comes to meetings. The smart people know what to say, when to say it and keep it concise.

Inspired by a note I spotted in the occupied office I have designed a handy flow chart for your meeting room that might keep things on track.

Find out more about Alan, see his flow chart on this topic, and reading more great content by following this link:  http://workcompass.com/w-a-i-t-why-am-i-talking-a-better-meeting-guide/

 

 

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