Here is a quick video about how we should engage and empower our team. It does make a difference!
My interactions this morning with 2 young men that made my day.
This is sobering:
From Strengths Finder 2.0
It’s Monday. Our favorite day of the week…? As you start your day, I want to encourage you not to focus on Friday. Or on issues you may be personally facing. Or on plans you may have in the near future.
Make today about CONNECTIONS.
Many of you will interact with customers today. CONNECT with them. How? As soon as your interaction begins (i.e. in-person, phone call, chat, email), THINK. What is it that the customer needs from you right now? You are smart enough to figure out what the customer is needing at the moment – attention, a sense of security, resolution of an issue, courtesy, understanding, reliability…
Then CONNECT with that member. Satisfy that need they have. In fact, ask them at the end of the interaction, “did I answer your issue to your satisfaction?”
Really LISTEN to the customer today. RESPOND based on their needs. Find ways to go beyond as you SERVE the customer today.
When we CONNECT with our customers in meaningful ways, we will:
- Deepen relationships
- Build satisfaction
- Create great customer experiences
Follow Paul Lanigan on LinkedIn at: Paul Lanigan