Serve Your Customers Better Through Employee Retention by the Angott Search Group

An excerpt from Angott Search Group. Read the entire article here:   http://www.asgteam.com/news/retain-clients-retaining-employees/

If your goal is to foster employees who are satisfied with their position, you should be aware they expect the following:

  • Ability to use their talent and skills in the workplace. Many of your people could contribute far more than they currently do, if their managers take the time to tap into their skills, talent and experience. Whenever possible, allow them to focus their time and energy on projects they enjoy. Show employees you trust them by giving them responsibilities that provide the opportunity to demonstrate their capabilities in other areas. Your business may benefit from applying their knowledge and experience to expanded job duties.
  • Frequent opportunities to learn and grow in their careers, knowledge and skill. Without the opportunity to work on new projects, serve on challenging and significant teams, and attend seminars and classes, they will stagnate – and ultimately leave your company. Career pathing is a great way for employees and managers to map out an upward mobility track, while placing the responsibility on the employee to achieve certain goals in order to receive a promotion, salary increase or both.
  • Awards and Recognition. A simple thank you or a congratulatory award often goes a long way in recognizing a job well done. That said, monetary rewards and bonuses, tied to accomplishments and achievements, can be even more motivating.
  • Communication with their managers. In addition to exit interviews when employees are leaving, routinely ask your employees why they stay. Ask questions such as: Why did you decide to accept a role within the organization? What are your nonnegotiable issues? What would you change or improve? Then use that information to strengthen your employee retention strategies.

retention

Voice vs. Vote by Jim Johnson

Every day, decisions are made at organizations everywhere.  In some companies, a select few are chosen to make the decisions.  In other organizations, more of a team approach is taken.  And there are plenty of examples of everything in between.

Your team members need to understand how decisions are made in your particular company, and they should understand what role they could play in the decision-making process.

I call the the Voice vs. Vote understanding.

If you serve in a company that allows team contribution during a decision-making venture (i.e. bringing on a new vendor, new software solution, etc.), be sure you are doing the following with/for your team members:

  1. Be on their side.  Actually, breakdown the “sides” and help them know their input is important to share.  And have them share it in the appropriate channels.  Ask for and expect open communication and the flow of ideas.
  2. Encourage them.  I’ve seen team members complain about a process but they offer no input into that process.  Encourage them to get involved!
  3. Give power to their voice.  Get them on a project where their experience and expertise are needed.  Expect collaboration.  Tell them that their voice needs to be heard.  Help connect them to the right people during a decision-making process so their voice is heard.
  4. Help them succeed.  Don’t assume your team member knows how to voice their opinion into a decision-making process.  Show them the way.  Help them succeed – even if their idea is not acted upon.
  5. Help them understand.  The decision-making process, recommendations, and letting go are critical for your team to understand.  Do not assume they already know how the “powers-that-be” operate.

Hopefully at your organization, everyone has a voice.  But as I explain to my team, not everyone gets a vote in the end.  But the voices during the decision-making process are vital for great decisions to be made.

speak up

 

Do You See Your Team? by Jim Johnson

Do you see your team? Do you see them as people, individuals?  Do you make personal connections with them?

Or do you see them merely as a position or someone to get something done for you?  When we do this, our staff, as human beings, can feel invisible or not valued. 

If we take the time to get to know our teams as individuals who have hopes, dreams, needs, and aspirations, I believe our teams will become better teams. As we work to connect with them on a personal level, our professional connections deepen as well. They will see that you are working to add value to them not only as an employee but as a human being. And when that happens, they will be more dedicated and more willing to buy into our vision.

Years ago I had the honour to be on the USS Nimitz – a nuclear aircraft carrier in San Diego. I had the privilege of meeting Captain Mark Manzier and hear how he interacted with the 5,000 to 6,000 men and women who served with him on that ship.

Every day he would connect with the crew in different ways and in different places. One day he met a young man and asked who he was and where he lived back home. The young man told him and then explained to the captain that his wife had just had their first baby. The captain asked if the baby was a boy or girl and learned the name. 

Later the captain was in a meeting with his commanding officers. And he asked the commanding officer who was over this young man, “What recently happened in the life of this young man can you tell me about it?”  I was told by another officer that in these circumstances, the superior officer had better have a good answer for the captain.

The captain built-in accountability into his lead staff. He found value in his leadership team knowing about the personal things that we’re going on in their crew’s lives. The captain also found value in making that personal connection himself. As the captain explained it, “There will be times when we go into battle and I will call on these men and women to do things that they naturally would not want to do. At that point of decision, they need to know I have their best interest in mind and that they trust me.”

Today, make a personal connection with your team. I’m not asking you to become their best friend. But I’m asking you to personally invest in them. Do you know what their family life is like? Do you know about their kids? Their hobbies?  Their interests?

Be intentional about “seeing” your staff.  

10 Ways to Master the Art of Small Talk by YEC

Ah, small talk. The cringe-worthy part of conversations that usually ends with an awkward silence. Whether you’re at a networking event or just meeting a new group of friends, ditch the “So, what do you do?” or “Nice weather we’re having, don’t you think?” questions and opt for something more meaningful.

For the smartest conversation tips, we reached out to the Young Entrepreneur Council. This is what they suggest:

1. Relax and be present in the conversation.

Rather than try to plan what you will say next, relax and focus on what the other person is actually saying. Listen. Be present in the conversation and the other person will notice. They will feel appreciated, and the conversation will flow naturally.

Read the rest here: 

 http://www.success.com/article/at-a-loss-for-words-10-ways-to-master-the-art-of-small-talk?utm_source=Facebook&utm_medium=Social&utm_campaign=Post

W.A.I.T Why Am I Talking? – A Better Meeting Guide by Alan O’Rourke

We have all been at those meetings. The ones where people talk for the hell of it and without thinking. Before you know it the meeting is over and nothing is decided, much less discussed.

Less is definitely more when it comes to meetings. The smart people know what to say, when to say it and keep it concise.

Inspired by a note I spotted in the occupied office I have designed a handy flow chart for your meeting room that might keep things on track.

Find out more about Alan, see his flow chart on this topic, and reading more great content by following this link:  http://workcompass.com/w-a-i-t-why-am-i-talking-a-better-meeting-guide/

 

 

why am I talking