#ideas

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Connecting to Customers

Entrepreneurs on Fire with John Lee Dumas | Daily Business Podcast Interviews

Earlier this morning, I was listening to John Lee Dumas’s podcast, Entrepreneurs on Fire. Do you know this one?

JLD offers up a new podcast EVERY SINGLE DAY where he interviews entrepreneurs around the world. And he’s been doing this for years!

The episode I listened to this morning featured Jeffrey Madoff. According to the podcast bio on Jeffrey, his “careers span fashion design, film production, teaching, author, and playwright. His book, Creative Careers, was an Amazon bestseller.”

This is a great conversation to listen to if you are in the business of attracting customers, retaining customers, and/or bringing ideas and innovation to market. What follows are some questions I heard on the podcast that I am asking myself as well as asking you as we grow our businesses.

When it comes to ideas that we are working with…

Are our customers (and potential customers) in love with your idea?

  • How can you “test” your idea with customers before a grand rollout?
  • How is the love you feel for your idea stuck in the vacuum of limited perspective exposure?

How can we innovate and bring ideas to the market that will make an impact? Here are some things that came up in this podcast:

Be sure your ideas are serving the interests of your customer/potential customer. Are you trying to sell your service/product from the perspective of your customer? Are you speaking their language during the promotion of your innovative idea?

Understand the customer’s needs/wants. Here is a point that Jeffrey made: how are we making ourselves necessary to our customers? You may sell them on an initial, gateway idea that gets them in your door. But how are you retaining this customer? How are you adding value beyond this initial offering? How are you making your company necessary so the customer is not tempted to look elsewhere for similar services?

Constantly build relationship bridges to your customer. Following up and following through with your customers will build loyalty. We all know that people buy from people they know and like. Building relationships goes far beyond the sale. This is the place where you truly understand what your customer wants and needs and then delivering on that. This is the place where your ideas can be tweaked to better serve your customers. This is the place where you can build a cadence of partnership, trust, and relevancy.

Take 24 minutes and listen to this podcast. You can find John’s podcast everywhere. You can also find it here: Jeffrey Madoff interview by John Lee Dumas.

1 Comment Posted on Coaching, Communication, Development, Leadership, Ownership

Where Ideas Come From

Back in February, I challenged one of my teams with an initiative. I required each of them to share 1 idea or 1 area of improvement within our department and/or company. I created a OneNote folder where they would share these things every week. They had to include their name for accountability purposes.

Some took to the challenge immediately and some really great things are in motion today to bring their ideas to life. Some thought they really didn’t have any ideas. But through our 1-on-1 sessions when I got them thinking and talking, ideas flowed.

“But that’s a pretty small thing,” one team member told me after sharing an idea. And I reminded them I wasn’t looking for a cure for cancer. Just simple ideas that would help create less friction or would help others understand a necessary process better or that would create a better customer experience is what we were looking for. Small steps in the right direction compound to have a significant impact in the long run.

Do you know that your team has more to contribute? Do you know they have experiences that are extremely valuable and can be leveraged? Do you believe that ideas should come from all areas of your organization, not just the executive levels?

Give your team a challenge, encourage their participation, and watch them grow. You will see collaboration. You will see people stretching beyond their comfort zone. You will hear some pretty great ideas that you’ve never considered before.

And your team member, you, and your organization will become better as a result.

How to help a New Team Member | Team quotes, Business quotes, Leadership quote