Become a Detective by Jim Johnson

CEO Next Door

I have been reading the new book, The CEO Next Door, by Elena L. Botelho and Kim R. Powell.  In today’s reading, I came across the phrase “become of detective.”  The context of this speaks of when a leader is trying connect with their team, stakeholders, board members, customers, etc.  Becoming a detective means to work to truly understand the other person’s perspective so great decisions can be made and meaningful directions can be set and navigated.



So what do the authors state as the key elements of becoming a detective?

  1. Ask questions.  Become curious.  Asking versus telling will help you learn so much more about the other person’s values, needs, wants, concerns, etc.
  2. Engage intellectually.  No simple patronizing nods.  Ask more probing questions.  Follow up.  Follow through.
  3. Listen.  Engaging intellectually means you are actively listening and asking great questions based upon what you have heard.  Listening communicates to the other person you are investing in them – right now.
  4. Gather information to understand.  Don’t make decisions in a vacuum.  Your actions of asking/listening are the vital part of your information gathering.  And all of that should lead to better understanding the situation.
  5. Harness what matters to them.  Nothing frustrates customers/team members more as when a leader appears to have listened and then acts in a way that seems to ignore all of the previous interactions.  If you truly want to connect with your customers/team members, harness what matters to them based upon your interactions with them.

This book will be available at the first of March.  I received my copy through LeaderBox.  Or you can follow this link to pre-order your copy today.  It’s worth the read!



Coaching – what happens to YOU when your team gets better through your coaching by Jim Johnson

If you lead a team, you are coaching (or, at least, I trust that you are).  I just gave a presentation this morning on why coaching is so important for our team members.  I also shared the following on what happens to the COACH when he/she becomes a better:

  1. Your reputation improves in your company.
  2. Your influence expands on your team and in your company.
  3. Your voice/opinion is respected on your team and with your colleagues.
  4. Your future will reveal more opportunities for you.

There is no down side to working hard at becoming a better coach.  Yes, your team members will become better, but YOU have benefits when you commit yourself to becoming a better coach.

Remember:  “You influence from a distance.  You impact up close.”  Dwight Robertson

Commit to impact.  You will create a better world around you.

when leaders become beter