Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply by Kate Davidson

The job market’s most sought-after skills can be tough to spot on a résumé.

Companies across the U.S. say it is becoming increasingly difficult to find applicants who can communicate clearly, take initiative, problem-solve and get along with co-workers.

Those traits, often called soft skills, can make the difference between a standout employee and one who just gets by.

While such skills have always appealed to employers, decades-long shifts in the economy have made them especially crucial now. Companies have automated or outsourced many routine tasks, and the jobs that remain often require workers to take on broader responsibilities that demand critical thinking, empathy or other abilities that computers can’t easily simulate.

As the labor market tightens, competition has heated up for workers with the right mix of soft skills, which vary by industry and across the pay spectrum—from making small talk with a customer at the checkout counter, to coordinating a project across several departments on a tight deadline.

In pursuit of the ideal employee, companies are investing more time and capital in teasing out job applicants’ personality quirks, sometimes hiring consultants to develop tests or other screening methods, and beefing up training programs to develop a pipeline of candidates.

“We’ve never spent more money in the history of our firm than we are now on recruiting,” said Keith Albritton, chief executive of Allen Investments, an 84-year-old wealth-management company in Lakeland, Fla.

In 2014, the firm hired an industrial psychologist who helped it identify the traits of its top-performing employees, and then developed a test for job candidates to determine how closely they fit the bill.

In the increasingly complex financial-services world, advisers often collaborate with accountants, attorneys and other planning professionals, Mr. Albritton said. That means the firm’s associates must be able to work in teams. “You can’t just be the general of your own army,” he said.

A recent LinkedIn survey of 291 hiring managers found 58% say the lack of soft skills among job candidates is limiting their company’s productivity.

Read the rest here:


“Asking for AIR – Advice, Insights, and Recommendations” by Marc Miller


Frequently, when people use their contacts to try to change jobs or careers, they make one of several mistakes:

– They spend the whole time talking about themselves
– They spend the whole time asking questions the other person doesn’t feel comfortable answering
– They squander the opportunity and forget to meet their primary objectives.

How you present yourself to the people who are helping you furthers your personal brand. If you make one or more of the mistakes above, then you’ve communicated that your personal brand is self-centered, unprofessional or scattered. Whereas if you’re focused, clear and appropriate, that’s what your interviewee is going to walk away saying about you.

Let’s say you are looking for a new position. You want to check out this hot new startup. You did your homework and received an introduction to one of the managers, who we will call Jeffrey.
Do you ask for an informational interview? No…..

What you want to do is ask for A – I – R. You will ask for advice, insights and recommendations.

A – Advice– When you ask for advice it is a compliment. Rarely will anyone ever turn you down when you ask advice. In an e-mail to Jeffrey, ask for 30 minutes of his time to ask for some advice. It could be about how to pursue a position at the company or to learn more about the company. The magic word is “advice!”

I – Insights– Once you meet Jeffrey ask for his insights into how the company functions, the culture and management structure. You might ask him how he was hired or does he like his job. You will want to ask very open ended questions to give Jeffrey to talk. This is NOT ABOUT YOU.

R – Recommendations – This is the part that many people forget. Ask what should I do next? Is there anyone else you would recommend I talk with? Can you introduce me to anyone else within the organization?

You will ask Jeffrey questions and only talk about yourself when asked. It is not about you!
This is all about building the relationship. Asking for advice, insights and recommendations is a great way to initiate and cultivate a lasting relationship.

You have not asked for help to get a job, but you have asked for help in understanding the organization and for further networking opportunities. You are networking to build relationships and not to find a job. The opportunity to interview for a position will come later after you have established relationships.

-Jeffrey will likely provide an introduction to at least one person, if not two, if you made it clear you were interested in him and his perspective.
-You will ask for advice, insights and recommendations from each of the individuals that Jeffrey made introductions.
-When each meeting is complete who you gonna call? Jeffrey.

Well maybe not call, but at least send him an e-mail and let him know how it went. You will also tell him if you received any more introductions. People love to know that they’re helping and that the time they spent with you had some value. They also appreciate knowing that you’re grateful and recognize the time and effort they contributed to your career search.
Now, if a position opens up at this hot startup, Jeffrey will think of you. If you made a favorable impression, he might even call you before the position is posted.
I was hired exactly this way at my last two tech startup companies.

Marc Miller is the founder of Career Pivot which helps Baby Boomers design careers they can grow into for the next 30 years. Marc authored the book Repurpose Your Career: A Practical Guide for Baby Boomers, published in January 2013, which has been featured on Forbes.com, US News and World Report, CBS Money-Watch and PBS’ Next Avenue. Marc has made six career pivots himself, serving in several positions at IBM in addition to working at Austin, Texas startups, teaching math in an inner-city high school and working for a local non-profit. Learn more about Marc and Career Pivot by visiting the Career Pivot Blog or follow Marc on Twitter or Facebook.

Read more and connect with Marc here: http://www.personalbrandingblog.com/asking-for-air-advice-insights-and-recommendations/

6 Tips For Avoiding The Resume Black Hole

by Jacquelyn Smith

Many job seekers spend countless hours writing, polishing and blasting their résumés to dozens of companies. Then they wait, and wait, and never hear a thing.

That’s because human resources people and hiring managers receive heaps of résumés for any given job opening, and they end up missing, skipping or tossing a lot of them. However, it turns out there are things you can do to help ensure your résumé is seen.

Career experts and a spokesperson for Glassdoor.com, a jobs and career community where people share information and opinions about their workplaces, weigh in.

“I think résumés end up in the résumé black hole if the person just responds to a posting or ad and does nothing else,” says Anita Attridge, a Five O’Clock Club career and executive coach. “Today companies are receiving hundreds of résumés for each position and, due to the volume, are not acknowledging receipt of them. Most large and medium-size companies are using applicant tracking systems to screen résumés before a person looks at them. Smaller organizations many just review the ones they receive until they find enough qualified candidates and then set the other résumés aside.”

Rosemary Haefner, vice president of human resources at the jobs site CareerBuilder.com, says she suggests that candidates use the job posting to their advantage. “Use some of the same words and phrases that appear in the job posting in your résumé,” she says. “The computer will then recognize them and move your résumé toward the top of the pile because you will be a match. But don’t just cut and paste the job posting into your résumé or cover letter. If the computer doesn’t catch it, the hiring manager definitely will, and it could hurt your chances of moving forward with an interview.”

Ruth Robbins, a certified career counselor with the Five O’Clock Club, agrees that using buzz words and key phrases that demonstrate you are a perfect fit for the job will help you get on the employer’s radar—but even with a perfectly tailored résumé, there is no way to know if or when it will be reviewed by the hiring manager.

“The best way to make sure your résumé is seen is by networking into the company,” Attridge says. “Let your networking contact know that you have applied for a position, and ask that person if he or she would send your résumé to the H.R. department with an endorsement of you as a candidate. Another way is to try to determine who the hiring manager is and send a résumé directly to that person, with a letter asking for an informational interview.”

Robbins agrees. “H.R. managers are often avalanched with résumés, so if you can find someone who works at the company who would be willing to hand in your résumé directly to a hiring manager or interested influencer in the selection process, your chances of landing in the black hole [will shrink significantly],” she says.

Mary Elizabeth Bradford, an executive résumé writer and author of the bestselling eBook series The Career Artisan, offers some alternative advice. “From what I have seen, what works best in any market is for the job seeker to take a pure, entrepreneurial approach to their job search process,” she says. “I think it would be futile to call H.R. and leave repeated voice messages. A better way is to contact a key decision maker through hard mail and follow up with a phone call. Go around H.R. That’s provocative, right? Well, it works.”

Samantha Zupan, a spokesperson for Glassdoor, agrees that it’s smart to look for more than one way to apply. “In addition to sending your résumé through a company’s online job portal, also take the time to do some research and try to identify who the hiring manager may be. If you send a personalized note to the likely hiring manager, a good e-mail may get your resume pulled out of the stack.”

Zupan offers some additional advice:

Have someone proofread your résumé. Sometimes it can be something as small as a typo that may turn off an employer and land you in the black hole, she says. “Before sending your résumé, have at least one person you trust review it so that it can have a better chance of catching the eyes of the employer.”

Read more here: http://www.forbes.com/sites/jacquelynsmith/2013/02/05/6-tips-for-avoiding-the-resume-black-hole/