Recruit a Problem that needs Solving by Jim Johnson

problem solver

This morning, I read an excerpt from T.D. Jakes’ book, Soar!   It was a simple yet profound statement that got me thinking:

“Recruit a problem that needs solving”

He was primarily referring to someone who was interested in becoming an entrepreneur.  But I believe this statement applies in a few other ways.  See if you agree with me.

First of all, I do agree with Bishop Jakes.  If an entrepreneur is going to become successful, their intended business must solve a problem that exists for consumers.  If not, what’s the point?  I met a local entrepreneur who is working on a brace to help speed the recovery of a common sports injury (ACL).  If he can successfully create this brace, his future will become very exciting.  Pro athletes, college athletes, and even high school athletes will benefit from this.  He recognized a problem (slow/ineffective healing), and he is applying his engineering background to solve this in a new way.

But what if you are merely wanting to move up the corporate ladder at work?  Would solving a problem help with that?  YES!  Your path to promotion can be paved with your reputation as a problem solver.  Where can you find problems to solve at work?  Listen!  Look!  They are every where.  Spend time with others outside of your department and find out what issues drive them crazy.  Then work through a process to collaborate with them to solve the problem.  By doing this, you will make an impact, create influence, and be seen as a trusted resource.

Wait.  There’s a process to this?  Why, yes there is.  Let me share what I teach to my call center team when they encounter a service recovery call.  We lovingly call it the “Laffy Taffy” approach:

L = Listen.  Listen to the problem/issue.  Really strive to understand exactly what is being shared.

A = Ask questions.  Don’t start advising!  Ask clarifying questions to hone in on the true issue at hand.  Ask open-ended questions.

F = Feel.  Feel what the other person is feeling.  This will help you understand the true nature of the issue/problem.

THEN, and only then…

T = Think.  Think about the resources needed to help solve the issue.  Think about possible solutions.  Who else could be brought in to help?

A = Act.  After you’ve done all of this, now ACT.  Don’t just pat your co-worker on the back and say, “good luck with that.  It sucks to be you!”  NO!  Act!  Take action to solve the problem based on all that you’ve learned.

F = Follow-up.  Most of us fail here.  We do not follow up.  If you are given the opportunity to help solve a problem, follow-up to see how things are going once the issue is resolved.  Did the solution produce the desired results?  How is the person feeling now?  What have you all learned from this?  Follow-up!

You can also recruit a problem that needs solving in your efforts to help make your community better.  You can also take an honest look at your personal habits and discover issues that are getting your way of success.  You always want to become better as a leader.  Look for problems to recruit and then solve them for your own betterment.

Problems are all around us.  Recruit one!  Help others become better.  Become a problem solver.  Deploy the process of LAF TAF. Become that trusted resource.

It works when you work it.

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A Life-Long Learner by Jim Johnson

This is an excerpt from my workbook, The Path to Promotion.  (previously titled “Right On”). This section is from the “be the right person” chapter…

Think about your current job responsibilities.  Have you mastered them?  Does the quality of your work reveal this?  Too often individuals believe they should be promoted but yet they have not mastered their current responsibilities.  How shallow and blind!

You need to develop a life of learning to prepare for future opportunities.  It begins with where you are today.  If there are areas of your job that you are not completely proficient in (proficient not perfection), then make it a priority to learn what you need to learn.

Proficiency brings so many benefits to you.  You will gain confidence.  A can-do attitude is hard to ignore and is “infectious”.  Job mastery demonstrates your competence.  You can control to some degree what others think of you.  Competency is always a favorable attribute.  And proficiency provides job security.  In today’s economy, you definitely want to be thought of as indispensable as possible.

A life of learning does not only take place on the job.  Are you learning outside of your daily shift?  One of the best ways to develop a life of learning is to read.  Your local public library is full of current magazines, journals and books that can aid in your personal development.  Read about current trends that affect your company, your department, and your daily duties.  You will be preparing yourself with useful knowledge for future projects and even for future interviews.

Area colleges and universities offer courses and degrees designed with the working professional in mind.  Degrees can be earned through in-class and online offerings.

Bottom line:  always learn.  Grow.  Develop yourself.

Being the right person means that you are committed to learning more               about yourself, your job, and your company.

Book Reading Goal for 2018

I set a goal for 2018 to read at least 12 books this year.  In the spirit of accountability, here is what I’ve accomplished so far:

  1. Leverage  (January)
  2. Mindset  (3/4/18)
  3. The CEO Next Door (3/15/18)
  4. Millionaire Success Habits (3/4/18)
  5. High Performance Habits (4/3/18)
  6. The Energy Bus (4/4/18)
  7. Everyone Communicates, Few Connect (4/17/18)
  8. Strengths Finder 2.0 (May 2018)
  9. Born to Build (Clifton) (7/1/18)

read more see moreOn deck for me are the following books:

  • Third Door
  • Sharpen Your Verbal Edge
  • The Future Belongs to Those Who Dare
  • Super Connector
  • The Surprising Power of the Coil

 

What are you reading?

 

 

What is Your Worst Habit by Cameron Morrissey

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“My troubles and obstacles, have strengthened me… a kick in the teeth may be the best thing in the world for you.” ~Walt Disney

“Leaders are more powerful role models when they learn than when they teach” – Rosabeth Moss Kantor

What if you could eliminate your greatest weakness? Public speaking, anger management, procrastination, etc. How would that improve you career and your life? You don’t get better at something by avoiding it, you get better at it by acknowledging it and coming up with a plan to work on it. Doing so is empowering and immediately begins mitigating the effects of the poor habit. But to tackle your absolute worst trait, I recommend you try this:

Don’t decide what you biggest weakness is yourself…..ask your staff

What we may think is the worst thing isn’t actually the most impactful weakness, and often we even hide our weaknesses from ourselves. Once you have a weakness to tackle, then start working on it:

Lessons – Are there classes you can take if it is a skill or behavior. Sign up for some. Isn’t the benefit of not having that weakness WELL WORTH the investment of time and possibly money?

Read more here: http://themanagersdiary.com/diary-entry-150-what-is-your-worst-habit/

Cameron Morrissey has a business career that spans over 20 years and includes Management positions in Fortune 500 companies, government organizations and small companies. Born and raised in Seattle and currently residing in Las Vegas. Catch his daily posts on Facebook, Twitter, Tumblr, and LinkedIn. Also check out his blog posts at: http://www.themanagersdiary.com