leadership

Leave a comment Posted on Leadership

Improve Team Performance & Morale

Someone just emailed me a good question. Here is my response….

“What would you say is the single most effective tactic a leader can implement to improve their team’s performance and overall morale?”

I see a couple of actions a leader can take to improve team performance and overall morale:

Communication. Keep your team in the know. Communicate how your team is performing as a whole on your KPI’s . Communicate when your team or individuals on your team have performed very well. Communicate where the company is heading and how your team plays its part for the overall success of the company.

Connect the Dots. Your team knows their individual responsibilities. But do they know how it fits into the overall success of the company? Help them understand the purpose behind their work. Show them how they contribute to the work community.

Coaching. Spend intentional time coaching individuals. Don’t assume they are heading in the right direction. Talk with them. Listen to them. Give them guidance. Hold them accountable. Document your coaching sessions (i.e. OneNote). Remember the great things they’ve done.  

Culture. Praise people in public. Counsel them in private. There is no reason to ever belittle a team member. Be open, honest, and direct when they get off track. Give specific praise. This creates a “power follow-up” for them (https://www.issa.com/articles/power-follow-ups)

Author: Jim Johnson is the VP of Business Development with CVC Communications in Fort Wayne, Indiana.

Leave a comment Posted on Leadership

Remote Workforce Training

Do you have a remote workforce that is spread across a region, the US/Canada, or around the world?  Do you struggle with training in any of these areas?

  • Consistency of training delivery
  • Onboarding new hires anywhere you have locations
  • Safety training
  • Technician training
  • Sales training
  • Customer Experience/Service
  • Leadership development

CVC Communications has been partnering with companies to address these issues.  We would love to partner with your company.  We customize online training that is trackable, measurable, and can be produced in languages other than English. Our training solutions can be accessed anywhere, at any time, and on any device.

Schedule a time with us at: Book an appointment

Learn more at:  https://www.businessstorytellers.com/

Leave a comment Posted on decision making, Leadership, Ownership, Passion

Courage

I am currently reading Ryan Holiday’s book Courage is Calling. I highly recommend it! It is packed with so many historical examples of how others have faced fear and even death. Yet, they pushed on, pushed through. They conquered being scared and chose not to allow fear to control them or their decisions.

We have all had to face fears in the past year or so. Disease. Business closures. Loss of work. Relationship strain. What we all need is a healthy dose of courage.

This book will speak to your soul. It will stir your heart. It can strengthen your resolve.

Leave a comment Posted on Leadership, Ownership, Success

Do You Know What is Frightening?

Here in the US, we are celebrating Halloween today. Our children will be out and about this evening trick-or-treating and filling their bags will all kinds of sweets. It is rarely scary and always a lot of fun.

So allow me some latitude to ask: do you know what is frightening you in the workplace today? Let me offer up some scary realities that left unattended can bring on unproductive teams and can often lead to chaos. Leaders, be ware!

  • Unclear expectations
  • Lack of communication
  • No company-wide vision
  • “Do as I say, not as I do” coming from leadership
  • Playing favorites
  • Inconsistencies
  • Failure to confront issues
  • Passive aggressive behaviors
  • Lack of investment in the team in mental, physical, and financial wellness, personal/leadership development, community outreach

I listed just a few here. So what is the remedy?

  • Ask yourself: “what am I blind to?” Then address those things.
  • Develop authenticity. You may need help with this. You cannot merely dictate real change. You need to model it.
  • Ask your team where they need help? Then act on what you learn.
  • Bring in a consultant to help you deal with really tough issues that have been ignored for too long.
  • Communicate. Be vulnerable while keeping the team moving in a positive, forward-moving growth mode. It can be done.

Address what is frightening you and your team/organization. Take the lead to recalibrate if necessary. Keep things real. Keep accountability at the forefront.

Address what scares you. You’ve got this.

Leave a comment Posted on Coaching, Communication, Leadership, Success

What I have Learned about Teams

For over 30 years, I have been privileged to lead great teams in various organizations. Together, we have pushed ourselves to continually become better. We have held each other accountable even if it became uncomfortable. We worked to have a one-mind approach to our success.

Over the years, I have learned some things about leading teams.

Care

I connected better with my teams when I got to know them better personally. I truly care about the people I serve. I have listened as they shared about their children. I have seen them worry before certain tests were going to happen that would determine long-term care for a child.

I have attended weddings, visited them in the hospital, delivered meals to their homes, and attended their funerals. Caring makes leaders vulnerable, but it is such an authentic way to connect with teams.

Coach

Team members want to be coached. They want to improve when they know they are valued. Coaching can pinpoint areas needing improvement as well as celebrating with them when they overcome an obstacle. Coaching means asking great, probing questions to get to the core of issues.

Communication

Team members do not like uncertainty. I’ve learned to be available via email, Skype, phone, or personal meetings. The team has not taken advantage of this. But they know I’m open to invest time with them in order to keep our communication lines open. I’ve learned so much from my teams by encouraging open communication.

And I have learned to model open communication.

Celebrate

My teams have accomplished great things over the years. They banded together to make what seemed to be impossible possible. They have reached out to those in need in the community in order to make someone else’s children have a dream Christmas. They’ve shattered expectations in sales and service initiatives.

And in my coaching sessions, team meetings, and on performance reviews I celebrate them. They love the retelling of their story of success.

I have been a promoter of the organizations I have served. I have liked working there. But I have loved my teams. Watching them grow and develop, advance in their careers, and triumph in personal trials has been a privilege for me.

What have you learned about teams from your experience?

2 Comments Posted on Leadership

T.L.C. for Followers by Jim Johnson

I just typed “leadership book” in the search bar on Amazon. I see there are at least 60,000 books I could purchase on this subject. I then just typed “follower book” and then “followership book”. Just over 10,000 results. Are you surprised? I’m not.

Here in the U.S., our culture places leaders on the pedestal. We flock to hear great leaders speak. Some of us purchase book after book to read what great leaders write. Podcasts abound from great leaders.

But what about being a great follower? Doesn’t that count for something? Shouldn’t it count? After all, every leader started as a follower.

“I bet we’d agree even the best leaders accomplish nothing without effective followers. If we agree followers are essential, why do so many people take being called a good follower as a criticism rather than as a compliment?”  from Old School is Good School by Chief Master Sergeant Kevin Slater (U.S. Air Force).

A while ago, I was thinking about what it means to be a great follower. I have followed some great leaders. Cam taught me that there is always a way, an option, a solution – no matter what. That mindset has helped me more times in my life than I can count. From smuggling letters out of the former Soviet Union to helping my daughter with her history homework, I personally know that there is always a solution to big issues.

Chuck taught me that I can do anything I put my mind and my heart to. He gave me a shot in his company. I had zero experience, but he saw the potential. I learned and failed and kept on learning. I eventually took the job I had been given, whittled it from 40 hours/week to around 25-30 hours/week. I then was tasked to train my replacement who was given more responsibilities to fill that gap. Me? Oh, I was promoted to a management position.

Wayne taught me that anyone can conduct music. But a true conductor will get the most out of his musicians when he clearly communicates to pull from them their very best. I learned that it’s fun being a musician. But being a conductor allows you to create a musical experience and help others discover the beauty hidden beneath the notes and rests on the page.

None of these leaders coddled me in my developmental process. Far from it. They took me through what I now call the T.L.C. of being a great follower:

Think – Followers need to think, trouble-shoot, and solve problems.  Most of the time, they are the closest to the action. You may not always get a “vote” in what goes on, but you certainly have a voice. Followers influence leaders!

Learn – Followers must learn new skills, learn how to communicate better with their teammates, learn what they are passionate about, and learn how their personal strengths add value to the team

Contribute – Followers must be active participants in their team’s/company’s success.  There is no place for sideline observers on a winning team.  Always look for ways to add value.

The leaders I named above expected this of me all the time. I’m glad they did. What I learned when I applied T.L.C. to my followership paved the path to my taking on leadership roles. I am forever grateful to these and other leaders who took me down this road.

Are you a follower? Great! Apply some T.L.C. to your journey. Who knows, perhaps you will soon be helping a follower under your leadership!

Leave a comment Posted on Leadership, Professionalism

Expand Your Relationship Reach by Jim Johnson

Much has been written about networking.  There appears to be a change in how people view networking today.  Let me be clear – I enjoy networking events.  My brother and I started one that has grown to 3 major cities in 2 states!  But it’s how we and those who participate in First Fridays Fort Wayne approach networking that makes the difference.

To many, networking is simply about meeting as many people as you can at an event and handing out business cards as if they were candy.  Keep it upbeat.  Keep it on the surface.  High energy.  This, in and of itself, is not bad. That approach may work.

But it doesn’t work for me.  I want to encourage you to try a new approach.

How to Expand Your Relationship Reach

  • Approach Networking Intentionally. Go to an event in order to seek out new relationships.  That may result in exchanging business cards.  Absolutely be upbeat. But make your goal to get to know someone better.  Learn who they are, what drives them, how they impact the community, what leadership looks like to them in their current circumstance.
  • Follow up & Follow through. Networking events should not become a one-and-done event.  When you seek to get to know someone more, the networking event is only the start.  After the event, follow up with an email or a LinkedIn message.  Thank the person for their time.  Thank them for sharing with you – allowing you into their world.  Then invite them to coffee, breakfast, or lunch.  Guess what?  People will talk with you when you buy them a meal!  They really will!
  • Intentionally Prepare to Add Value. When you get together over coffee or a meal, come prepared with more questions to ask.  Prior to this meeting, visit their website (personal or business).  Review their LinkedIn profile and content.  Your goal should be to have an engaging conversation that will lead to understanding the person better, understanding their business, and how you can help them connect with others, grow their business, and become better.
  • Introduce Them to Other Leaders. Learn the skill of connecting people to people.  You will help your community to become better and stronger when you become a connector of people.
  • Continue the Connection. Share content you discover with new connections.  Do this via email or on LinkedIn.  Read content they’ve shared on LinkedIn and make positive comments.  Share their content with other leaders who you know would find that information valuable.  Drop them an encouraging email or text from time to time.  Invite them to a ballgame. In other words, nurture the relationship.

The result of intentionally doing this has created so many meaningful relationships with leaders in my community.  My 13 year old son constantly tells people, “my dad knows everyone.”  That’s not true, but he recognizes that I have worked hard at building relationships, and we have talked about why I do this and why it is important.

I have found no down-side to developing relationships in my community.  My life has been blessed by the people I’ve met:

  • A seasoned leader who continues to impact emerging leaders, entrepreneurs, and a mentor to men and women who are growing their businesses. He is an author and a proud dad to 2 accomplished children.
  • A leader who has served an Indiana Governor. She has been recognized with the highest award given to a citizen of our state.  She continues to impact our community through her economic development work.
  • A leader who influences young people through the arts. His choir has been a World Champion in a competition in China.  His vision will impact at risk young people for decades to come.
  • A leader who has served 2 Secretaries of Defense in Washington, D.C. He has shared what he has learned from world-class government leaders with local leaders here giving us a perspective few have had.
  • A leader who was an award winning news anchor shared how to communicate like a pro. Her insights from her experience inspired many leaders in our area.
  • A leader who recently shared his life story with me. From a high schooler who didn’t care about much to learn some hard lessons along his journey to an effective leader today who has fiercely decided he needed to self-develop for the good of his family, his company, and his community.

“So, should I go to a network event?”  YES!  There are so many events out there.  I just want to encourage you to take a different approach to networking.  Think about it…then take action.

Jere greeetingYou will not regret developing relationships.  You will become better by doing this.  You will help others become better.  And, as a result, you will help your community become better.

(photo:  my brother doing his thing.  He’s a true connector!)