What Do You Focus On with Your Team

This is sobering:

From Strengths Finder 2.0

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Connect by Jim Johnson

It’s Monday.  Our favorite day of the week…?  As you start your day, I want to encourage you not to focus on Friday.  Or on issues you may be personally facing.  Or on plans you may have in the near future.

Make today about CONNECTIONS.

Many of you will interact with customers today.  CONNECT with them.  How?  As soon as your interaction begins (i.e. in-person, phone call, chat, email), THINK.  What is it that the customer needs from you right now?  You are smart enough to figure out what the customer is needing at the moment – attention, a sense of security, resolution of an issue, courtesy, understanding, reliability…

Then CONNECT with that member.  Satisfy that need they have.  In fact, ask them at the end of the interaction, “did I answer your issue to your satisfaction?”

Really LISTEN to the customer today.  RESPOND based on their needs.  Find ways to go beyond as you SERVE the customer today.

When we CONNECT with our customers in meaningful ways, we will:

  • Deepen relationships
  • Build satisfaction
  • Create great customer experiences

connection John Maxwell

Better Connection Leads to Better Results by Jim Johnson

building engagement quote

So you lead others within a great organization that you know does great things.  You believe in your organization’s vision and mission.

But your team’s results are lack-luster.

How does this happen?

Perhaps it is because you have work to do in helping your team connect to its purpose, performance, and priorities.

“But I’ve promoted the vision!  I’ve shared the mission!”

To build and keep momentum in peak performance, a leader must continually work to connect with his team.  Communication can never be a one-and-done venture.

I’ve been blessed to have traveled all over the world.  I’ve been on remote islands in the Philippines.  I’ve been metro areas in the Netherlands.  I’ve been on the road throughout Indonesia.  Almost everywhere I’ve been, I’ve seen ads for Coca-Cola.  You and I have seen countless TV ads for Coke. Does Coke really need to advertise their product? Do people really need to be told what Coke is?  No.

But Coke continually markets Coke to keep its product top-of-mind for consumers everywhere.

Let me ask you:  how are you keeping your team’s mission, performance targets, standards top-of-mind with each of your team members?

Organizations and leaders win when they continually connect with their team members.  So when results are falling short, ask:

  • How are we connecting with the staff?
  • What could we/should we change in our communication to better connect with our team?
  • Is this a communication issue or a training issue or both?
  • What motivates our staff to “do more” in 2018?

Your team is capable of executing plans and doing outstanding work.  They want to be a part of a team that wins.

It is your job as the leader to help connect the purpose, the performance, and the priorities of your work with each member on your team.

Global Leadership Summit – time to register!

GLS 2018

On August 9-10, you can experience the Global Leadership Summit.  Be exposed to some of the best leaders from around the world.  There are Summit remote locations all over the planet, so nearly anyone can experience GLS.

To register, follow this link:  Global Leadership Summit Registration

Attend.  Experience.  Grow.

 

Connecting with Others Goes Beyond Words

I am reading John Maxwell’s book, Everyone Communicates, Few Connect.  I highly recommend this book!  As you may remember, I strive to read 10 pages each day which allows me to read most books in a month or less.  This is book #6 for me since January 1 – yes, I sometimes read more than 10 pages per day!  This is one of those books.

In today’s reading, John writes about connecting with others goes beyond the words we use.  I particularly like the section he entitles “What People Feel – Connecting Emotionally”.  I suppose this struck home with me because I need work in this area.  Here are some points that I want to share that are making me think and act differently:

  • “The colossal misunderstanding of our time is the assumption that insight will work with people who are unmotivated to change….People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them.  Even the choicest words lose their power when they are used to overpower.”  (Rabbi Edwin H. Friedman)
  • “The exact words that you use are far less important than the energy, intensity, and conviction with which you use them.” (Jules Rose)
  • Effective communicators “pay attention to other people, and they desire to add value to them.”
  • Do you want to improve you communication skills in one-on-one, group, and audience settings?  “You need to be positive, believe in yourself, and focus on others.”

words are the currency

These are just a few of the tidbits found in this great book.  If you are looking for books to read in 2018, add this one to your list!

 

UK Businesses say Lack of Trust in Leadership is Impacting Performance and Culture by OnRec.com

onrec

“A new Think Tank session held at Hotelympia in London last week, hosted by EP Insights (www.epinsights.co.uk) and attended by leading CEOS, MDs and entrepreneurs from the hospitality industry as well as leading sports industry professionals from across the country revealed several major issues linked to the ongoing demise in leadership, productivity and culture in businesses today.  Several factors were discussed at the event including a lack of trust in leadership today, the need to move from cost management to greater engagement and the mistakes businesses are making with emerging talent.”

Read the entire article here:  Lack of Trust in Leadership is Impacting Performance and Culture