This is sobering:
From Strengths Finder 2.0
This is sobering:
From Strengths Finder 2.0
It’s Monday. Our favorite day of the week…? As you start your day, I want to encourage you not to focus on Friday. Or on issues you may be personally facing. Or on plans you may have in the near future.
Make today about CONNECTIONS.
Many of you will interact with customers today. CONNECT with them. How? As soon as your interaction begins (i.e. in-person, phone call, chat, email), THINK. What is it that the customer needs from you right now? You are smart enough to figure out what the customer is needing at the moment – attention, a sense of security, resolution of an issue, courtesy, understanding, reliability…
Then CONNECT with that member. Satisfy that need they have. In fact, ask them at the end of the interaction, “did I answer your issue to your satisfaction?”
Really LISTEN to the customer today. RESPOND based on their needs. Find ways to go beyond as you SERVE the customer today.
When we CONNECT with our customers in meaningful ways, we will:
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So you lead others within a great organization that you know does great things. You believe in your organization’s vision and mission.
But your team’s results are lack-luster.
How does this happen?
Perhaps it is because you have work to do in helping your team connect to its purpose, performance, and priorities.
“But I’ve promoted the vision! I’ve shared the mission!”
To build and keep momentum in peak performance, a leader must continually work to connect with his team. Communication can never be a one-and-done venture.
I’ve been blessed to have traveled all over the world. I’ve been on remote islands in the Philippines. I’ve been metro areas in the Netherlands. I’ve been on the road throughout Indonesia. Almost everywhere I’ve been, I’ve seen ads for Coca-Cola. You and I have seen countless TV ads for Coke. Does Coke really need to advertise their product? Do people really need to be told what Coke is? No.
But Coke continually markets Coke to keep its product top-of-mind for consumers everywhere.
Let me ask you: how are you keeping your team’s mission, performance targets, standards top-of-mind with each of your team members?
Organizations and leaders win when they continually connect with their team members. So when results are falling short, ask:
Your team is capable of executing plans and doing outstanding work. They want to be a part of a team that wins.
It is your job as the leader to help connect the purpose, the performance, and the priorities of your work with each member on your team.
On August 9-10, you can experience the Global Leadership Summit. Be exposed to some of the best leaders from around the world. There are Summit remote locations all over the planet, so nearly anyone can experience GLS.
To register, follow this link: Global Leadership Summit Registration
Attend. Experience. Grow.
I am reading John Maxwell’s book, Everyone Communicates, Few Connect. I highly recommend this book! As you may remember, I strive to read 10 pages each day which allows me to read most books in a month or less. This is book #6 for me since January 1 – yes, I sometimes read more than 10 pages per day! This is one of those books.
In today’s reading, John writes about connecting with others goes beyond the words we use. I particularly like the section he entitles “What People Feel – Connecting Emotionally”. I suppose this struck home with me because I need work in this area. Here are some points that I want to share that are making me think and act differently:
These are just a few of the tidbits found in this great book. If you are looking for books to read in 2018, add this one to your list!
“A new Think Tank session held at Hotelympia in London last week, hosted by EP Insights (www.epinsights.co.uk) and attended by leading CEOS, MDs and entrepreneurs from the hospitality industry as well as leading sports industry professionals from across the country revealed several major issues linked to the ongoing demise in leadership, productivity and culture in businesses today. Several factors were discussed at the event including a lack of trust in leadership today, the need to move from cost management to greater engagement and the mistakes businesses are making with emerging talent.”
Read the entire article here: Lack of Trust in Leadership is Impacting Performance and Culture