But for the grace of God…by Jim Johnson

The news is still churning on the Wells Fargo Bank story of how thousands of employees opened bogus accounts for their customers in order to pad their results and earn incentives.  The CEO of Wells Fargo has been marched up to Capitol Hill where lawmakers have demanded answers.  It’s ugly.

But for the rest of us, perhaps we should take advantage of this to inspect what we are expecting out of our teams.  I’ve heard a lot of self-righteous talk such as, “we’d never do that!”.  I hope not.

It wouldn’t hurt to follow up recent customer interactions to see how your team behaves, speaks, and presents themselves.  I am fortunate that I work in an environment where I and my managers can listen in on phone calls.  We ask for and receive a lot of customer feedback that gets reported up and down the line.  We follow up on both the positive and negative.

Customer engagement and retention is always critical.  Take the time to invest in a little inspection of your standards.  Freely share your kudos to your team members that are representing your team and company with excellence.  Coach team members that need to improve.

Get better.

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The Ripple Effect at Work

I’m leading a couple of groups at work that I’m calling “Emerging Leaders”.  I meet with both groups for just 1 hour each week.  Currently, we are working through Jeff Olson’s book, The Slight Edge.  Starting in November, we will be studying John Maxwell’s The 15 Invaluable Laws of Growth.

For today’s session, we will be discussing the Ripple Effect.  Olson explains this:

“When you create positive improvements in your life, you create positive ripples that spread out all around you, like a pebble of positivity dropped in a pond.”

And the ripple effect can impact others to do the same…

“When you reach out and positively affect one other person through your interactions and words, you create a slight change in that person, who is then more likely to reach out and positively affect someone else.  Simply put, one touches another,                    who touches another, who touches another.”

Are you looking for improvements within your team?  Are you overwhelmed at the thought of moving the entire team to better results, increased improvement?

Take the time to invest in a couple key team members who are positive influencers.  Help them see their potential.  Give them solid tools for success.  Fan their flames.

If they are truly people of influence, the ripple effect can work.  As these key team members demonstrate positive results, work habits, healthy collaboration, this can ripple to others.  As you coach all of your team, encourage growth and development.  Point out the positive and address what needs to improve.  But get your team to work together towards success.  Make this your culture within your department.

The ripple effect can work for you.

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Coaching by Jim Johnson 

​I’ll be meeting soon with someone who is interested in coaching.  I’ve not shared much about this, but I am available to meet with folks who want you improve at their job, work towards advancement, public speaking, and even personal health. I have great resources available to me through the John Maxwell team as well as my own materials. 

If this interests you or if you know someone who would benefit from this, contact me. We can do lunch or coffee and talk about the possibilities.  If you’re outside my hometown of Fort Wayne, Indiana, we could also meet via Skype. You can reach out to me at the following email address:  jejohnson2006@gmail.com 

http://www.johncmaxwellgroup.com/jimjohnson/

You Need G.R.I.T. by Ron Lewis

Ron Lewis spoke with our Lead Team this morning.  He challenged us in many ways.  Here’s one of his points.  We all could use more G.R.I.T. in our lives!

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Connect with Ron on LinkedIn at:  https://www.linkedin.com/in/ron-lewis-a811a521

Learn more about Ron and his brother, Rodney, and their great work at The Lewis Influence.  Visit their site at:  http://www.lewflu.com/

 

Be the Right Person by Jim Johnson

It’s human nature to focus mostly on what comes easiest to do.  In a job, that means we focus on the tasks at hand.  Getting stuff done.  But if you ignore being the right person, then you will fail to really do the right things for the right reasons.  As many a philosopher has stated, being must come before doing.

What do I mean by “being the right person?”  To be the right person who is seeking to advance themselves, I believe you need to internalize and consistently demonstrate the following attributes (this is not an exhaustive list):

  • Personal Responsibility
  • Respected Work Ethic
  • Life of Learning
  • Passionate Purpose
  • Trusted Resource
  • Professionalism & Maturity

You must be the right person, doing the right thing, at the right time.

 

Read more at:  https://www.amazon.com/Right-Jim-Johnson-ebook/dp/B006VEMDT0#nav-subnav

 

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