Right Now?

Go, Leader, Grow!

I had a team member from a different department reach out to me recently asking to meet. He wants to talk about how he can get into my department.  I have a relatively small department with no immediate openings.  But that’s not what I’ll focus our conversation on later this month.

Instead of addressing “is the time right now?”, I’ll be asking “are you the right person doing the right things”.

I’ve seen this play out too many times in my career.  People want to create an opportunity when I wish they would work on character (being the right person) and results (doing the right things).

If a person wants to be considered for a promotion, move to a different department, find a job, be considered for that next big project – they need to be focusing on what they can control TODAY to be prepared for tomorrow.  None of…

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Take Action by Jim Johnson 

Leaders are faced with decisions and calls-to-action all day long:

  • Staffing decisions
  • Vendor decisions
  • Strategic plans
  • Customer resolutions
  • Team members needing feedback

At those critical points where YOUR action is required, ACT. Don’t rely on good intentions.

  • “I’ll put off that difficult conversation with that team member…”
  • “I’ll call that vendor back next week…”
  • “Everyone knows where we’re going, right?…”
  • “That customer can wait…”
  • “Someone else probably will handle that question…”

Many times, it is the action of the leader that can begin positive momentum within their team/company. Action can help initiate great momentum. Inaction can end up causing you and your team to stall out. John Maxwell says:

“If you’ve got all the passion, tools, and people you need to fulfill a great vision, yet you can’t seem to get your organization moving and going in the right direction, you’re dead in the water as a leader. If you can’t get things going (ACTION), you will not succeed.” (from The 21 Irrefutable Laws of Leadership)

So today, when facing a decision, ACT. Get things moving. Get your team moving. ACT.

“Leaders always find a way to make things happen.” John Maxwell

A Great Customer Experience by Jim Johnson

If you are in business, you deal with customers all the time.  You want to provide a great customer experience, I know it!  And your customers want a great experience as well.

But it doesn’t happen automatically.

Providing a great experience for our customers must be done intentionally.  I created the following to help my team understand how they can deliver a great experience with our customers (we call them members at credit unions).  Does this make sense in your business environment?  Comment below.  We all would love to read your insights.

a great customer experience

Make Today Count by Jim Johnson

It is easy to get in a rut. Just show up at work and go through your routine. Sure, you are pleasant and professional, but if you continue to keep doing what you’ve always been doing, will you be making a difference? Are you improving a little bit each day?

Make today count.

Improve your coaching sessions with your team. Don’t put off that report until the last minute. Actively and intentionally collaborate with those outside of your department. Take time to encourage someone whether they are on your team or not on your team. Follow up with that customer that you promised but haven’t followed through on. Expand your network on LinkedIn and make some meaningful connections today.

Make today count.

Pick up that book that you’ve been putting off reading and read at least 10 pages a day. You can finish that 280 page book in a month if you do that. Begin eating healthy. Use resources that are readily available. Apps like MyFitnessPal will help you track what you eat and help you measure calories and carbohydrate intake. Get out and exercise in someway shape or form. Take a walk. Ride your bike. Get back to the gym.

Make today count.

Schedule a date night with your spouse. Drop thenewspaper and  turn off your television and go out and play catch with your kids. Go over and talk to your neighbor and find out what’s been happening with them this summer. Call your mom or dad for no other reason than just to talk to them. Send an email or call a friend you haven’t communicated with in awhile.

Make today count.

Set some personal goals and create a plan to achieve those. Watch less news on TV. Listen to inspiring music. Watch a Ted talk’s presentation.

Make today count.